Privacy Policy

USANA recognizes the importance of protecting the privacy of information we may collect from you. To this end, we are committed to using our best efforts to respect your privacy. Here is how we handle information we learn about you from your visit to the USANA Web site.

The Ways We Use Information

เWe receive and store information you enter on the USANA Web site or give us in any way. We use such information, including your name and e-mail address, for several purposes:

  • To process, fulfill and notify you of your product order status; and
  • To send you the latest information about our company, events and product specials.

From time to time we collect personal information from distributors. Where permitted by the provisions of applicable laws, USANA may use and disclose such personal information about distributors for the following purposes:

  • Processing your Distributor Application;
  • Processing, fulfilling and notifying you of your product order status;
  • Developing Downline Genealogy Reports or other related business reports;
  • Providing Distributor services such as planning and facilitating Distributor meetings and training;
  • Administering Distributor benefits;
  • Developing and implementing policies, marketing plans, and strategies;
  • Publishing personal information in USANA newsletters, promotional materials and company and intra-group communications;
  • Providing references; and
  • Complying with applicable laws and regulatory requirements and assisting with any governmental or police investigation; and
  • Other purposes directly relating to any of the above.

Financial Information

We use your financial information, such as account or credit card number, ONLY for billing purposes

Cookies

Some USANA Web site deposit certain bits of information called "cookies" in a visitor's web browser software. Cookies are sent back only to the USANA Web site that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a USANA Website are visited and by how many people. We use cookies:

  • To keep track of your shopping cart status;
  • To allow you to use all password-protected services in a single session without having to re-enter your password; and
  • To track your site of origin for the follow-me feature.

Online Surveys

We ask you to voluntarily provide demographic information, such as postal code, age or income level. All responses are kept confidential and used for internal marketing and statistical purposes only.

Children

We do not solicit personal information from or market to persons under the age of 18.

Security

We have security measures in place to protect against the loss, misuse and alteration of the information you provide. When you place an order or give us personal information, such as name, address, credit card or social security number, you are automatically on our secure server. Our secure server software encrypts the information you input before it is sent to us to protect your data against unauthorized access.

Links to Other Web sites

As a resource to our visitors we provide links to other Web sites, which we believe are useful and meet our high standards. However, USANA is not responsible for the contents of such linked Web sites. In particular, USANA is not responsible for the privacy notices or practices provided in such linked Web sites.

Third Parties

We are not in the business of selling your personal information to third parties. Where permitted by the provisions of applicable law, USANA may share such information from time to time with the following third parties:

  • Those employees, directors and managers of USANA and its local and foreign associated/affiliated companies who have a need to access your personal information in carrying out their responsibilities;
  • Any agent, contractor, supplier, vendor, or third party who provides administrative, advertising, printing, or other services to USANA or its affiliated companies, including but not limited to distribution centers, external auditors, medical practitioners, trustees, insurance companies, actuaries;
  • Sponsors and Upline business leaders who may need access to downline distributor personal information in order to monitor sales activity and business development in their personal sales groups.  However, USANA does not share credit card information or Social Security or Social Insurance Numbers with any third party without your permission or unless required by law or valid court order
  • Any government agency or other appropriate governmental, police, or regulatory authority in the United States or elsewhere in order to meet legal security and regulatory requirements; and
  • In the case of information submitted by distributors, any consultant/agent appointed by USANA or its affiliated companies to plan, provide and/or administer distributor benefits.

Transfer

The consent you have provided herein to the use of your personal information by USANA or its affiliates, shall also extend to any person or corporation to which USANA may transfer its business, provided that such personal information is used for the same purposes.

Discontinuing Service

We provide you the opportunity to discontinue receiving future e-mail communications from us at the point where we request information from you. This gives you the option to remove your e-mail address from our database so that you do not receive any future mailings and no longer receive our service.

You can exercise this option at any time by sending us an e-mail or written letter to our Distributor or Customer Service department. If you do discontinue service, you will not be able to use password-protected areas of our site.

Access to Personal Information

You have the right to request and obtain from USANA the personal information USANA has on file about you and request a correction of any data that is inaccurate. You may also request USANA to inform you of the type of personal information maintained by USANA. Requests for access to and correction of personal data or information about USANA’s policies and procedures regarding personal data should be addressed in writing to USANA Distributor/Customer Service.

Questions or comments about USANA should be e-mailed or mailed by post to USANA Distributor/Customer Service.